See on Scoop.it ? Designing design thinking driven operations
The Digital Disruption book from Forrester Research. Order now.
See on solutions.forrester.com
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Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.
Source: http://serve4impact.com/2013/03/10/digital-disruption-book-forrester-research/
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